Training & Procedures

New England Protection Services has designed and professionally executed training programs which helps motivated employees which results in lower turnover, less absenteesim and higher standards of performance than most of our competitors in our industry. Orientating the officer for the specific site where they will be posted will follow after these requirements have been completed and approved by the Officer Manager. Upon arrival at the site the officer will meet a fully trained Patrol Supervisor who will be responsible for the complete training of the site. These instructions will be already in place per the client's request. The typical screening process would include:

Thorough Application Process
Employment and Criminal background checks (meets state requirements)
Orientation testing and evaluation session
"Security Knowledge" Video
Random Drug Screening (where permitted by law)

NEPS officers are throughly trained in report writing, communications, controversial situations, client expectation, appearance, conduct, company rules and on-site procedures.

Post Orders

We operate from site-specific written instructions called post orders. Written orders are critical when you want accountability. Written post orders insure consistency from shift to shift and day to day regardless of staffing. Each officer is required to read and understand the contents of their assigned post orders.

Reports & Documentation

Written reports by security officers are essential in providing protection and safety. Reports inform clients, supervisors and management of conditions that require attention. New England Protection Services use both Daily Activity Reports and Incident Reports to make sure supervisors and clients have the information they need to make informed decisions about property protection and security.

Each officer completes a Daily Activity Report while on duty. The Daily Activity Report consist of all activity related to the client's site, including hourly documenation of rounds made, and a log of authorized and unauthorized persons on property, according to client specifications.

Incident reports provide a detail description of any out-of-the-ordinary events. Reports are detailed with who, what, when and where.